Support for Love22 · Adults 18+
Contact Love22
Email salihorsk@gmail.com for account access, invitations, verification, matching, privacy requests or a safety concern. Include your app version, device, the steps you took and the error text. Never send passwords, verification codes or invitation tokens. Share only the private conversation details necessary to explain a report.
Love22 is not an emergency service. If someone is in immediate danger, contact local emergency services.
How does matching work?
Each person has their own account and makes their own choice. All participants independently approve a match and complete the required checks before a shared conversation opens. Two pairs need four personal likes; a pair and a trio need five. Nobody can like or complete checks for their partner. A like is interest in a conversation, not consent to anything else.
How do I choose who can send likes?
Open Profile → Settings → Can send likes. Under Solo people, select Choose to pick the audiences you allow, including whether solo men can send a first like. Everyone includes all solo genders; Off excludes all solo people. Set Pairs, Trios and Groups separately under Together. Linked members share these incoming preferences.
Changing incoming preferences does not block an existing match. Use Block to stop existing contact. Chats still require every participant's approval.
My verification code or review is stuck
Open Profile → Checks. Each person verifies their own phone and submits their own photo. Follow the delivery channel displayed in your app. WhatsApp delivery requires access to WhatsApp on that number. Use the newest code; WhatsApp codes expire after ten minutes. Wait before resending.
If delivery fails, check the number and channel, then try again when the app allows it. Contact support with the error text if the problem continues. A pending or unavailable review leaves the profile unverified. Phone and photo checks are not a guarantee of identity or safety, and support cannot promise approval.
I want to report or block someone
Use the profile or chat safety actions to report a concern or block contact. Manage blocks in Profile → Settings. To request reconsideration of a moderation decision, email support with your account email and the decision. Please report suspected underage use.
I cannot sign in
Use Forgot password on the sign-in screen to request an email recovery code. Check the email address and your spam folder. Contact support if you remain unable to sign in. We will never ask for your password or verification code.
How do I delete my account?
Open Profile → Settings → Delete account. If cleanup is pending, keep your session and follow the retry instructions in the app. Contact support if it does not finish or you cannot access your account. Deleting your account does not delete someone else's independent account. Read the Privacy Notice for cleanup details and retained records.
Full Access, purchases and refunds
The approved Full Access offer is €9.99 per individual user per month through the App Store, renewing automatically unless cancelled. The App Store sheet shows your local price and purchase availability. If the app says purchases are unavailable, no purchase can be completed there yet.
Full Access and verification are separate requirements. Payment does not approve a check or guarantee a match. A pending or rejected check can keep dating features unavailable; follow the correction instructions or contact support about the decision. Do not send money to a moderator or through chat for approval.
To recover an active purchase, use Restore purchases with the same Apple Account and Love22 account used for the purchase. For renewal, use Manage Apple subscriptions in the app or iPhone Settings → your name → Subscriptions → Love22. Deleting the app or your account does not cancel renewal. Apple explains cancellation here.
For an Apple-billed charge, use Apple's refund service. Eligibility depends on the purchase and applicable consumer rights; approval is not guaranteed. Contact support about service problems or statutory withdrawal rights. Cancellation and refund requests are separate. Account management, support, privacy requests and deletion remain available without payment.
Company details
Love22 is operated by Clean Whale sp. z o.o., Al. Powstania Warszawskiego 15, 31-539 Kraków, Poland. KRS: 0000868230. NIP: 6751738063.